Frequently Asked Questions About Retouching Zone

Usually, photography studio, online shops, marketplace sellers, product photographers, marketing firms, and growing brands outsource their image edits to us. There are enterprises with vast images and budding businesses with small editing tasks are on our long clients' list.

Our pricing starts as low as $0.79 per image. However, the actual pricing varies depending on complexity and the number of orders you submit.

We offer a 25% discount on bulk orders. The number of bulk orders depends on the editing service you pick.

Our production house is strategically based in Dhaka, Bangladesh, providing us with the advantage of lowering operational costs. Besides, through economies of scale, we ensure our profitability for bulk orders.

We offer flexible payment options like credit card, PayPal, and direct deposit. If you need any assistance regarding payment, please get in touch with us.

Yes, we have a free trial option. You can get a few image edits right before you place an order.

Yes, our average delivery time for a free trial is 1 hours. We'll estimate the time before starting the work if we need more time.

It's simple—first, contact us to discuss your requirements. Then, share your images via Secure FTP, Dropbox, WeTransfer, and Other transfer platform. We'll get back to you with the polished images when editing is done within the agreed turnaround time.

You can upload your images in any recognized format. Some popular types are RAW, PNG, JPG, TIFF, or PSD.

We return the images in popular formats like PNG, JPG, TIFF, or PSD. If you have any format in mind, let us know.

No, we don’t need to pay in advance for ordering with us. We follow a get images first, pay later policy that allows you to pay later upon receiving the images.

Our standard turnaround time is usually between 12 to 24 hours, depending on the project size and complexity. However, if you need your images urgently, we offer an express delivery option where edits can be completed in as little as 1 hour. This service is ideal for time-sensitive projects, product launches, or urgent campaigns.

Please note that the availability of express delivery depends on the complexity, volume, and type of editing required. Simple tasks like background removal or cropping can be done within the 1-hour timeframe, while more detailed edits (e.g., ghost mannequin, complex clipping paths, or advanced retouching) may take slightly longer.

Yes, we do. In fact, we specialize in e-commerce product photo editing. We are familiar with popular e-commerce platforms such as Amazon, Shopify, and eBay. Our expert editors can deliver photos based on your requirements.

We accept customized image editing requests such as specific branding or e-commerce platform requirements. Contact us directly with your editing needs.

We edit photos regardless of image type. Typically, our clients order clothing, shoe, accessories, sunglass, cosmetics, jewelry, furniture, home goods, automotive, appliances images.

Although e-commerce product photo editing is our specialty, we edit photos for many other industries, such as automotive, real estate, food, furniture, beauty, etc.

Yes, we do. We are always available at your disposal to meet any queries, tend to support or services you may need.

We are committed to responding promptly as you contact us. However, in unavoidable circumstances, we ask for your patience.

Feel free to contact us with your requests. We will happily comply and return the re-edited images following your guidelines.

Using tools like secure FTP server, Dropbox, Wetransfer, we ensure your images are perfectly safe. Also, following a strict security protocol throughout our workflow from receiving, designing, and editing to delivery, we reinforce the security of your valuable images.

We maintain strict terms of service and a privacy policy to ensure the security of the client's images. Additionally, we permanently delete all photos after 30 days of order completion to maintain confidentiality.

Refunds aren’t necessary with us. You only pay if you are 100% satisfied with the delivered edits. Since payment is made after delivery, your investment is risk-free.

Retouching Zone is a professional photo editing company founded in 2013. Starting as a team of just 20, we've expanded into a global workforce of over 400 expert designers, trusted by more than 10,000 clients to deliver outstanding results. We specialize in bulk eCommerce image editing, ghost mannequin service, clipping paths, and retouching for businesses of all sizes.

We have offices in:

• Brooklyn, New York, USA (Head Office)

• London, United Kingdom (Marketing Office)

• Dhaka, Bangladesh (Production House)

We ensure on-time delivery through a well-structured workflow and clear communication with our clients. From receiving orders to sending them to you, we offer an experience so you can return to us with more orders. Till now, our first-time approval rate is 99.8% while the on-time delivery rate is 99.6%.

After receiving your images along with carefully understanding all your requirements, we lead our workflow through a sophisticated 3-layer QC process that includes precise editing, expert review, and final verification. Each stage aims to meet accuracy, visual consistency, and uncompromising quality for the final delivery.